Shipping Information

Orders over $45 ship FREE via Standard Shipping
Orders must total $45 before tax (and after any promotional discounts) to qualify. Surcharges for large items may still apply. Please note that we no longer ship internationally.

Estimated delivery time: 5-8 business days (may vary based on order volume).

Attention: All orders to Hawaii and Alaska using a PO Box as their delivery address will incur an extended delivery window. Please use a physical address to expedite delivery.

2-Day and Overnight: Order must be placed by 12pm PST for processing on same day. Orders placed after 12pm PST on Thursday will ship on Friday and will be delivered on the following Monday (via Overnight) or Tuesday (via 2-Day). Orders placed after 12pm on Friday will ship on the following Monday. 2-Day and Overnight orders cannot be delivered on Saturdays or federal holidays. Not available for delivery to PO Boxes.

Standard Shipping: Orders shipped via standard shipping may be delivered to PO Boxes and APO/FPO/DPO addresses. Shipping carrier and method will be determined by Sutter Pharmacy’s Shipping Department. Standard shipping time is 5-8 business days (may vary based on order volume).

Surcharges for large items: Regardless of shipping cost/type, surcharges may apply to large items from Crane and NOW Foods. See product pages for details.

Shipping probiotics: Our manufacturers formulate their probiotics to ensure their products retain viability until they reach the consumer. Probiotics that are recommended to be refrigerated remain so until the time of shipment, then shipped alongside an ice pack to ensure potency (Note: Ice pack will not arrive frozen, and product will not arrive cold). However, you may want to consider using 2-Day and Overnight shipping methods when purchasing probiotics to ensure maximum potency.

A safe and accurate address for delivery must be provided at the time the order is placed. Once an order has shipped, Sutter Pharmacy is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. If the tracking indicates the package has been delivered, you would be required to place a new order. (Any coupon code used on the original order would not be applicable on a new order.)

Weekend Orders: All orders that are placed over the weekend or after 3PM PST will ship out on Monday.